This Wednesday, Episode 3: “The Triple Aim Meets the…Breakdancing First Base Coach”
In the 3rd part of a 4 episode series, Jason Crosby and Aaron Higgins peel back the magic a little bit more behind the Fans First culture of The Savannah Bananas and pick up where they left off with our culture comparisons.
This week, they look more into the experience once you’ve entered the gates for the game and discuss how the team members serve as the charge behind the energy in the stadium. They then compare that to a lack of staff engagement in a practice setting that sets a tone for the overall patient experience during that first call to schedule their appointment.
Listen in as they compare these interactions and value adds that highlight the differences in culture and opportunities in creating fans of the provider setting.
Beyond the Stethoscope: Vital Conversations with SHP can be found on all podcast apps including Spotify, Apple Podcasts, & Amazon.