In today’s 2nd part of a 4 episode series, Jason Crosby and Aaron Higgins follow up last week’s episode with a further dissection into the ‘magic’ that is the Fans First culture of the Savannah Bananas. Specifically, how the patient experience pillar of the Triple Aim framework compares to the fan experience of the Bananas.
And thus, the patient experience and satisfaction of the experience. Aaron and Jason take a look at each step a fan takes from buying their ticket to the point of entering the gates and compares that to a patient calling to schedule an appointment to the point of waiting in the lobby. How can one learn from the other? Get your yellow tux and listen today.
Jason currently serves as the Vice President of Strategic Planning & Network Integration for Strategic Healthcare Partners (SHP) of Savannah, GA, with whom he has been employed for 13 years. With SHP, he oversees the Clinically Integrated Network activity, as well as the Business Development and Strategic Planning function.
Prior to joining SHP, Jason served as Finance Director for Georgia Emergency Associates, Decision Support Manager at Memorial Health, and as a Finance Lead with Gulfstream Aerospace.
Aaron Higgins has worked with SHP since 2019 as the Data Manager and all around Quality Payment Program expert. In 2021, his role expanded to include IT Strategy to help SHP navigate the changing IT landscape in a post-COVID workplace. Prior to working at SHP, Aaron worked in various private practices starting in 2008, where he typically held dual roles as both the Health IT Administrator and Meaningful Use/PQRS Manager, and in 2015 he moved to the Savannah area to oversee the Quality Payment Program for a private practice. Every year, since coming to SHP, Aaron has provided a webinar series updating QPP eligible practices on the proposed & final rule changes coming to QPP (recordings of which can be found on the SHP website).
When not reading the annual Final Rule or answering questions about QPP, Aaron can be found serving on the board of Family Promise of the Coastal Empire, church committees, and on the Pooler city council. Aaron lives in Pooler, GA with his wife and golden retriever.