In our last episode part of this 4 episode series, as well as last for Season 2, Jason Crosby and Aaron Higgins discuss the leadership style of the Yellow Tux himself, Jesse Cole, and how his passion and energy is share across Banana Land.

In continuing of the series highlights, they recall case studies by their very first guest last season, Scott Regan, and how the leader can directly walk in the shoes of their patients. With the detailed insight into the game experience, further discussion on the culture comparisons highlight this last episode.

So, put on your yellow tux, grab a Slippery Banana, and listen in as they wrap up the season with highlights of the differences in culture and opportunities in creating fans of the provider setting.

In today’s 2^nd part of a 4 episode series, Jason Crosby and Aaron Higgins follow up last week’s episode with a further dissection into the ‘magic’ that is the Fans First culture of the Savannah Bananas.  Specifically, how the patient experience pillar of the Triple Aim framework compares to the fan experience of the Bananas.

And thus, the patient experience and satisfaction of the experience. Aaron and Jason take a look at each step a fan takes from buying their ticket to the point of entering the gates and compares that to a patient calling to schedule an appointment to the point of waiting in the lobby. How can one learn from the other? Get your yellow tux and listen today.

Beyond the Stethoscope: Vital Conversations with SHP

Jason currently serves as the Vice President of Strategic Planning & Network Integration for Strategic Healthcare Partners (SHP) of Savannah, GA, with whom he has been employed for 13 years. With SHP, he oversees the Clinically Integrated Network activity, as well as the Business Development and Strategic Planning function.

Prior to joining SHP, Jason served as Finance Director for Georgia Emergency Associates, Decision Support Manager at Memorial Health, and as a Finance Lead with Gulfstream Aerospace.

Aaron Higgins has worked with SHP since 2019 as the Data Manager and all around Quality Payment Program expert. In 2021, his role expanded to include IT Strategy to help SHP navigate the changing IT landscape in a post-COVID workplace. Prior to working at SHP, Aaron worked in various private practices starting in 2008, where he typically held dual roles as both the Health IT Administrator and Meaningful Use/PQRS Manager, and in 2015 he moved to the Savannah area to oversee the Quality Payment Program for a private practice. Every year, since coming to SHP, Aaron has provided a webinar series updating QPP eligible practices on the proposed & final rule changes coming to QPP (recordings of which can be found on the SHP website).

When not reading the annual Final Rule or answering questions about QPP, Aaron can be found serving on the board of Family Promise of the Coastal Empire, church committees, and on the  Pooler city council. Aaron lives in Pooler, GA with his wife and golden retriever.

Listen Today!

Best Buy and Atrium strike a partnership. How does that benefit each and the consumer?

Medical debt details in a recent survey shine a light on an ongoing national issue and shows folks are continuing to carry the most in the hospital setting.

Prior authorization legislation, AI and ER visits, and pediatric mental health are among the other topics discussed in this week’s news segment episode.

Beyond the Stethoscope: Vital Conversations with SHP can be found on all podcast apps including Spotify, Apple Podcasts, & Amazon.

Beyond the Stethoscope: Vital Conversations with SHP