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In our last episode part of this 4 episode series, as well as last for Season 2, Jason Crosby and Aaron Higgins discuss the leadership style of the Yellow Tux himself, Jesse Cole, and how his passion and energy is shared across Banana Land.
In continuing of the series highlights, they recall case studies by their very first guest last season, Scott Regan, and how the leader can directly walk in the shoes of their patients. With the detailed insight into the game experience, further discussion on the culture comparisons highlight this last episode.
So, put on your yellow tux, grab a Slippery Banana, and listen in as they wrap up the season with highlights of the differences in culture and opportunities in creating fans of the provider setting.
This Wednesday, Episode 3: “The Triple Aim Meets the…Breakdancing First Base Coach”
In the 3rd part of a 4 episode series, Jason Crosby and Aaron Higgins peel back the magic a little bit more behind the Fans First culture of The Savannah Bananas and pick up where they left off with our culture comparisons.
This week, they look more into the experience once you’ve entered the gates for the game and discuss how the team members serve as the charge behind the energy in the stadium. They then compare that to a lack of staff engagement in a practice setting that sets a tone for the overall patient experience during that first call to schedule their appointment.
Listen in as they compare these interactions and value adds that highlight the differences in culture and opportunities in creating fans of the provider setting.
Most in our industry have heard of, or read the book, “What if Disney ran your hospital?”
In this episode, our host Jason Crosby starts a series in the same light as the well followed book, but in comparison to a nation-wide phenom, The Savannah Bananas.
Yep, the baseball team from South Georgia that has figured out how to sustain what they call “Fans First”.
Join Jason as he kicks off the series, “What if your healthcare provider went bananas?” as he highlights how the baseball team captures your attention and how a physician practice may learn something.
In this episode, Jason and Aaron follow up last week with part 2 of our series, “What if your healthcare provider went Bananas?” We’ll talk about patient and fan engagement and how the fan experience can translate to our industry. And the correlation to the good old Triple Aim we are all familiar with. So, let’s look into how patient and staff engagement may benefit from this Fans First mentality. Get your banana suit, or tux ready, and let’s go Bananas….